8 tips for e-commerce CS teams to decrease handle times
Finding ways to decrease handle times will help you increase the chances that customers will come back to your store. Here’s how to decrease handle times while maintaining the best level of support to grow your online business.
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AI in e-commerce: 5 benefits of artificial intelligence for online stores (2024)
AI can be the key to ensuring every customer gets the support they need, right when they need it. But what’s the state of AI and how can it benefit e-commerce businesses? Here’s an overview of all you need to know for your online store.
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Virtual agent vs chatbot: key differences and benefits for e-commerce
Organizations use chatbots to provide 24/7 customer support, which helps to improve user engagement and satisfaction. But, despite their popularity, they are not always reliable. This raises the question: what is the alternative? Meet digital colleagues.
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Will every employee soon have an AI assistant?
The world of customer service has evolved rapidly over the past decades, propelled by increasing high demands from consumers and rapid technological developments. The rise of digital assistants, or virtual assistants, has taken this evolution to a higher level.
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The AI Dilemma: A Threat to Jobs or a Solution for Burnouts
As AI continues to evolve, there's growing fear that it will eventually take over entire jobs. This isn't surprising, as AI can automate many human tasks. Despite this fear, there's also hope. Automating tasks presents an opportunity to reduce work pressure and decrease burnout rates.
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Learning as They Go: How AI Adapts and Evolves in Real-time Customer Support
The use of AI in customer service has gained popularity in the past few years but has grown even more prominent since the 2022 boom of AI tools. AI significantly helps in carrying out menial, repetitive tasks, and can even be proactive which personalizes the customer experience.
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Press: AI Startup Neople raises €1.5 million for digital workforce staffing agency
Den Bosch, June 22, 2023 - Neople, announces today that it has raised €1.5 million in an investment round. The funding was secured from lead investor Peak Capital in collaboration with AI-investor Curiosity.
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