#1 spot for improving your support with AI and strategy

AI can be the key to ensuring every customer gets the support they need, right when they need it. But what’s the state of AI and how can it benefit e-commerce businesses? Here’s an overview of all you need to know for your online store.

Neople has teamed up with Studio Winegum, experts in service design and digital transformation. Together, Neople and Winegum want to improve the way ecommerce businesses interact with their customers through online by introducing accessible AI solutions.

Hiring an AI agent can reduce labor costs, increase productivity, improve CSAT scores, and enhance the overall customer experience. But what’s the ROI of an AI agent and how do you calculate it?

Implementing a chatbot for customer service needs a strategic approach. Do you have one?

Find out if your team is ready to build your own custom version of ChatGPT for customer support.

In recent years, the use of AI in customer service has been steadily growing. It's not just a trend; it's a game-changer. Learn more about the do's and don'ts to successfully implement it.

Discover some top AI chatbot templates that can help to boost your e-commerce support team’s efficiency and customer satisfaction.

How to maintain consistency and your same familiar tone of voice when implementing AI in customer service? Here's how to protect your tone of voice, while improving your response times with AI support.

Cross-border e-commerce is growing rapidly. But it also brings challenges, such as communicating with customers who speak different languages. Discover 4 practical tips to create a flawless, inclusive experience for all your international customers.

Gorilla Services and Neople join forces to make AI solutions accessible to non-technical users, aiming for greater efficiency and higher customer and employee satisfaction.

Organizations use chatbots to provide 24/7 customer support, which helps to improve user engagement and satisfaction. But, despite their popularity, they are not always reliable. This raises the question: what is the alternative? Meet digital colleagues.

Generative AI transforms e-commerce customer support. Discover the benefits of AI-driven support to enhance efficiency and increase customer satisfaction.

Finding ways to decrease handle times will help you increase the chances that customers will come back to your store. Here’s how to decrease handle times while maintaining the best level of support to grow your online business.

Dutch startup Neople, the software solution that creates AI co-workers for e-commerce customer support teams, raised a €6 million investment round led by Newion and Simon Capital.They are joined in this round by their current investors Peak and Curiosity. The company will use the investment to enter the German market and launch the first AI-training center for digital co-workers.

Neople celebrates their one-year anniversary, marking a year of innovation, milestones and promising trajectory for the future. As an employment agency for AI-driven digital co-workers.

As we dive into 2024, let's quickly recap what Neople achieved in 2023 and what's on the horizon for the coming year.

The world of customer service has evolved rapidly over the past decades, propelled by increasing high demands from consumers and rapid technological developments. The rise of digital assistants, or virtual assistants, has taken this evolution to a higher level.

At what point is tailored regulation necessary to ensure safety, privacy, and a responsible and accessible landscape?

‍As AI continues to evolve, there's growing fear that it will eventually take over entire jobs. This isn't surprising, as AI can automate many human tasks. Despite this fear, there's also hope. Automating tasks presents an opportunity to reduce work pressure and decrease burnout rates.

The holidays are just around the corner. If you're a B2C or consumer-centric business, you know how overwhelming this time of the year can be for you and your customer support team.

The use of AI in customer service has gained popularity in the past few years but has grown even more prominent since the 2022 boom of AI tools. AI significantly helps in carrying out menial, repetitive tasks, and can even be proactive which personalizes the customer experience.

Den Bosch, June 22, 2023 - Neople, announces today that it has raised €1.5 million in an investment round. The funding was secured from lead investor Peak Capital in collaboration with AI-investor Curiosity.

In recent years, Large Language Models (LLMs) have gained significant attention in the field of artificial intelligence (AI). These models, such as OpenAI's GPT models, have showcased remarkable abilities in understanding and generating human-like text.

Working in customer service can be both frustrating as extremely satisfying. On the one hand, you want to take the time to give a warm experience to all (new) customers. They deserve great service and are the lifeline of any business.

Welcome to the world of Neople. A world where technology and humans actually work together.