Suggest

Confident and consistent responses every time

Equip your team with customer-ready responses that are on-brand, based on customer information, and stay within policy. Let your Neople hunt down the right info and shape a branded answer, while your team adds the extra human touch.

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Neople work in leading e-commerce support teams

Keep your humans in the loop with suggest

Access information instantly

Your Neople will search for the most relevant customer information and match the question with relevant policies to provide your team with a suggested answer.

On brand comms every time

Your Neople will craft response suggestions based on your brand tone of voice, making your overall customer communications more consistent.

Craft more personal responses

You can always edit and tweak your suggestions before sending them out to customers. Get creative with the human touch that generates loyalty.

Match your tone of voice

Do your customers prefer a more casual tone? Or maybe they prefer confidence. Your Neople adjusts their tone of voice according to your brand requirements.

Automate responses with confidence

Your Neople will help you identify your most common questions, and when you feel ready, you can authorize them to respond on behalf of your team.

Flawless translation in 60+ languages

Provide answers in your customers’ preferred language to save time, avoid frustration, and build better relationships with your international customers.

What if you could give fast, human responses?

For some questions, human oversight will always be preferred but speed is important too. With Neople suggest, your team is always in control of the response sent to a customer.

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Customer

Are your products vegan and cruelty-free?

Answer suggestion

Hey Frida, we are thrilled to let you know that all our products are indeed vegan and cruelty free. Happy shopping!

Use suggestion

You

Hey Jake: Here are the details regarding the refund request for a damaged item from our customer, Sarah Johnson

Order details: 
Order number: 45267 
Purchase date: February 18, 2025 
Item: Wireless Earbuds

What your team never missed a beat?

Tracking down the right information and policy takes time, leaving your customers waiting on a response. With suggestions, your team is equipped with the right information within seconds, allowing them to provide fast and accurate service.

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And what if you had memorable brand communication?

Not every team member can master a brand tone of voice with ease. But with a Neople onboard, your team has a strong starting points with suggestions that are build on your brand principles.

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Hey Susanne!

Easy! Here’s how

Gotcha!

Ah ha I see! Try this instead

Your Neople's instructions

Always address with Hiya <customer name> !
Be simple and understandable
Use simple humor

"The team gives Hans feedback and talks to him as if he’s a real colleague. Another great thing about Hans is that he often suggests better solutions than we can think of ourselves.”

Bram van Buul

E-Commerce Specialist

Read the full story

So, how does a Neople suggest?

Your Neople collaborates with your team to provide the best possible answers and responses for customers. But how exactly does suggest work?

Gathers information

When a customer question comes in on a channel where your Neople’s working, they’ll immediately get to work matching their question with the right information across accessible platforms.

Provides suggestion

Your Neople will then provide an answer suggestion based on the relevant information and use your brand tone of voice to give it that extra branded feel.

Copy, edit, or offer feedback

You can copy the answer directly or adjust the copy before sending. If the answer wasn’t up to standard, you can offer feedback to the Neople by providing them with your preferred answer to learn from.

What are suggestions based on?