Your Neople will search for the most relevant customer information and match the question with relevant policies to provide your team with a suggested answer.
Your Neople will craft response suggestions based on your brand tone of voice, making your overall customer communications more consistent.
You can always edit and tweak your suggestions before sending them out to customers. Get creative with the human touch that generates loyalty.
Do your customers prefer a more casual tone? Or maybe they prefer confidence. Your Neople adjusts their tone of voice according to your brand requirements.
Your Neople will help you identify your most common questions, and when you feel ready, you can authorize them to respond on behalf of your team.
Provide answers in your customers’ preferred language to save time, avoid frustration, and build better relationships with your international customers.
"The team gives Hans feedback and talks to him as if he’s a real colleague. Another great thing about Hans is that he often suggests better solutions than we can think of ourselves.”
Read the full storyIncrease customer satisfaction and make your support team’s jobs more fun. Meet Bob, Emily, or Max and find out how they can help you scale support.