What can you expect from a digital coworker?
Ditch the team stress, support overwhelm, and poor quality chatbot responses. Collaborate with a Neople to get fast and accurate answers and deliver natural and empathetic support every time.
Neople are trusted by leading e-commerce brands
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What is a Neople?
Meet the online version of your favorite support colleague. Neople are like AI assistants, but work collaboratively with your support team and continue to learn with every interaction. Each Neople is unique, has a personality, and— most importantly— takes over frustrating, mindless, and repetitive tasks to bring more joy to your support team’s work.
Offers fast, accurate, and on-brand responses for quality support
Maintains your knowledge base so your team is always up to date
Gives support in every language to impress your team and customers
What can a Neople do?
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Give fast, accurate suggestions
A Neople can equip your team with high-quality responses by suggesting answers based on policies, guidelines, and current customer data. Humans are in the loop and in control of what’s sent to a customer.
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Automatically reply and take action
Neople use agentic AI to independently handle repetitive questions and routine tasks once given the go-ahead by your team. This frees up team time to focus on more important, human-centric tasks.
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Detect low-confidence answers
A Neople will flag when their suggested response or an automation may not be based on reliable, current, or accurate information. This way your team can cross-check the data and policies before responding.
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Improve with your feedback
A Neople is always eager to learn and improve their suggestions. When your team approves or edits an Neople suggestion before sending it to a customer, the Neople will take this onboard for next time.
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Work in your existing tool stack
A Neople works in the most common support platforms and tools. Your team won’t have to learn any new tools or systems to work with a Neople and can collaborate with them from day one.
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Provide customer contact insights
A Neople will identify opportunities for improvement through their interactions. They can look out for support trends and monitor team performance so you can act proactively and strategically.
Our team makes working with AI easy
Our customer success team ensures that your Neople is trained, onboarded, and continuously upskilled on your unique company data and tool stack— making your Neople an A-player from day one.
Step 1: Introduction
Step 1
Introduction
Introducing your Neople to the team they’ll be working with is an important first step. Your customer success manager will make sure your team knows everything they need to know about your Neople’s role and abilities.
Step 2: Onboarding
Step 2
Onboarding
Your customer success manager will create a custom plan for your Neople’s onboarding into your support team based on their role and the tools they’ll be working with.
Step 3: Training
Step 3
Training
Our team will ensure your Neople has access to any company knowledge they need to be able to do their job. We’ll test them on their tone of voice and understanding of your FAQs, policies, product manuals, standard replies, internal documentation, and more.
Step 4: Upskilling
Step 4
Upskilling
Your customer success manager will continue to check in with you and your Neople to make sure they are performing as expected. Any knowledge or skills gaps will be addressed by our team.
Discover why support teams love working with Neople
Time saved
Increase of CSAT
Faster onboarding
Decrease in first response time
Save 30-50% of your
support team's time
Routine questions within support can take up the majority of a customer support agent’s time. Neople help gather information and give faster responses within any preferred tool.
Onboard support agents and service team 2x faster
Hiring support can feel like a constant, but your Neople will make it seem like a breeze. Neople are able to help train and support new and junior support team members to get them up to speed faster than ever.
Improve customer satisfaction by +10% or more
Juggling complex questions and tools puts response quality at risk. Neople ensure accurate, on-brand answers your team can review and refine so you always offer the best answer possible.
AI support in your favorite tools and custom systems
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Your Neople works wherever you work— from contact centers to email, Slack,and Teams. Neople can access your systems with a user log in or with API connection, allowing Neople to work in any web-based system.
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Here’s what you can achieve together with your Neople
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A current knowledge base
No more wondering if your company knowledge base is up to date. A Neople will identify gaps in your policies and data to maintain critical company information.
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100% accurate, on-brand replies
Neople gather relevant information and offer on-brand suggestions based on company policy within seconds, allowing your team to respond faster than ever.
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Data-driven insights for strategy
Take the guess work out of strategic changes. A Neople will identify trends and performance indicators based on interactions with your team and customers.
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Effortless support in 60+ languages
No need to rely on translation services or expensive localized support. A Neople can help your existing team provide native-level service to your customers.
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Reduced overhead costs
A Neople can help onboard your support hires, nurture better support retention rates, and save team time on repetitive, tedious tasks. End result? Money saved.
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Focus on customers, not admin
Forget about flipping tabs or sifting through ticket backlogs. Neople handles the boring tasks, letting your team focus on delivering exceptional customer experiences.
Neople are loved by their colleagues
Don’t just take our word for it. Here’s what support teams have to say about working with a Neople.
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Frequently asked questions
Want to know more about how a Neople works? We’ve asked our Neople, Emily, to collect and answers the most frequently asked questions.
A Neople is a digital coworker designed to work alongside human teams, handling routine tasks and providing support to enhance productivity and creativity.
A Neople is built on collaborative AI technology. This foundation enables Neople to interact naturally and learn from the teams they're integrated with, providing tailored support by automating routine tasks and enhancing overall team efficiency.
Each Neople is uniquely trained on company-specific data, ensuring they are well-prepared to handle the specific needs and workflows of their assigned team.
Neople can manage a variety of tasks, primarily focusing on repetitive and time-consuming activities, allowing your human team to focus on more complex and creative work. Neople can answer your team's questions, customer questions, provide suggestions for customer responses, and perform basic tasks (like updating order information, sending messages, etc) in platforms and tools where an integration has been set up.
Yes, we offer a trial period for you to experience how Neople can fit into and benefit your team without any initial commitment.
Absolutely, Neople is designed to learn and adapt from each interaction, continuously improving its responses and suggestions based on feedback.
Still have questions?
We’re happy to answer any question you might still have.
Want to increase CSAT and employee happiness?
Neople help to improve support speed and quality while making your team’s job more fun. Boost productivity and wow your customers with the best answer possible.
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