Frits at PSV: the AI assistant that’s changed the game
Discover how Frits, AI assistant at PSV, has become a key part of the club's daily operations.
Frits isn’t the latest signing for PSV Eindhoven, but it’s become just as important to the team. This AI assistant has been with the club for a while, quietly transforming how they handle fan interactions. Whether it’s emails, chats, or WhatsApp messages, Frits is right there, offering a helping hand.
Dealing with a high volume of messages
The introduction of Frits was a practical choice. PSV needed a way to deal with the high volume of fan messages, especially during peak seasons. Frits stepped up, helping the team respond quickly and keeping the messages consistent with PSV’s voice. It's particularly good at handling tricky complaint emails, providing well-thought-out answers that often impress the team.
Saving time and focus on important tasks
For PSV, Frits has become a regular fixture in the office. The staff have found it’s great not just for drafting initial responses, but also for adapting to feedback. If Frits needs to tweak a reply, a simple note is enough to get it right. This saves everyone time, letting them focus on other tasks.
Going beyond responding to questions
The team at PSV have noticed that Frits sometimes comes up with better responses than they might have on their own. It's not just about responding to fans; it’s about understanding them, and Frits has shown an impressive ability to do just that.
Frits’ ongoing journey
Frits is already a trusted part of the PSV team, handling messages with care and precision. The club is keen to see how Frits will continue to grow and help them connect with fans even more effectively.
Frits in just three words
Ask the PSV team to describe Frits in three words, and they’ll say: professional, customer-focused, and custom-tailored. It’s clear that Frits isn’t just another piece of software — he’s a valued member of the team.
"Thanks to Frits we quickly provide answers in the same tone of voice. He often suggests better responses than we could ourselves."
Also want your own Neople like Frits?
Increase customer satisfaction and make your support team’s jobs more fun. Book your free demo today.
More of our client cases
Get inspired by peers and learn how they improve support with their Neople.
Upgrade your e-commerce support by hiring a Neople
Increase customer satisfaction and make your support team’s jobs more fun. Meet Bob, Emily, or Max and find out how they can help you scale support.
