Act

Automate hundreds of standardized support workflows

Neople can independently perform support tasks with better accuracy than their human coworkers across any web-based platform or tools. No matter what your support tech stack looks like, your Neople can take on your most common workflows like an absolute (support) legend.

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Neople work in leading e-commerce support teams

Automate your most common support workflows with act

Instantly answer WISMO questions

Forget tracking down information for your most common and pressing customer questions

Haarspullen achieved 44% automation

Make returns simple and painless

Let routine returns run in the background while your team focuses on projects that will grow your business

Smartwares saved 29% of team time

Eat bookings for breakfast

Handle new and amended bookings instantly and make more time for upsells and loyalty

The Social Hub improved CSAT by 15%

Never leave customers waiting

Regardless of the question type, if your team has a workflow, your Neople will be able to lend a helping hand to make sure no customer contact goes unanswered.

Haarspullen reduced response time by 55%

What could your team achieve with 70% more time in a day?

Let your Neople handle your most common and routine workflows, saving you up to 70% of your team’s time, so they can tackle the work that will make your business a frontrunner.

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Resolved

Hi! I think I was supposed to get my delivery yesterday?

Resolved

We're looking into what happened with your delivery. What’s your order number?

70%

Routine work

High-impact work

What if work was more joyful and human?

Neople handle repetitive tasks and workflows so teams can hone in on the human interactions that build trust, loyalty, customer satisfaction.

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What about growing without more headcount or tooling?

With multiple workflows covered by your Neople in the background, your team will be set up to grow and expand with no additional overhead costs.

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Revenue

Team size

"After a few conversations, it was clear that Neople would handle a lot of the heavy lifting for us and continue doing so."

Ingrid Poot

Customer Service Team Lead, Haarspullen

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So, how does a Neople act?

Using agentic AI, a Neople is able to independently carry out authorized actions within any web-based platform or tool. But how does it really work?

Give access

Give your Neople access to each platform required in the workflow either by creating a log in for them or activating an existing API connection.

Teach the workflow

Using your Neople’s learn capacity, show your Neople how to complete the workflow, from start to finish, in the relevant tools and platforms.

Monitor action

Make sure your Neople stays on track by monitoring their actions in your systems. Check in to adjust behaviors and actions as needed.

Where can Neople act?

A Neople can work wherever your people work

Your Neople can already work in your most common communication and support tools either with a user login— just like any new hire– or API connection. Whether your using a popular platform or a custom system, your Neople will be able to get working

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