E-commerce Berlin Expo 2025: How to make most of your visit

E-commerce Berlin Expo 2025: what you need to know

The E-Commerce Berlin Expo is an event dedicated entirely to the e-commerce industry. Want to learn from pioneers, well-known brands, and vendors to see how you can upgrade your online store? Then this event is for you.

It offers a platform for retailers, brands, and industry professionals to connect, share insights, and explore the latest trends in e-commerce. You can expect a variety of presentations, networking opportunities, and exhibitions from leading companies in the sector.

Event details

With about 11,000 visitors the 9th edition is going to be promising. 290 service providers will offer attendees access to the latest solutions and innovations in e-commerce. Over 150 industry experts and thought leaders will share insights and expertise on multiple stages and during masterclasses.

Event date

19 & 20th FEBRUARY 2025‍

Duration

1st day 9:00-18:00 | 2nd day 9:00-17:00

‍Location

STATION Berlin, Luckenwalder Str. 4-6

‍Ticket price

Free for retailers and brands 

Conference focus: differentiation and innovation in e-commerce

Many online retailers face rising costs, shifting consumer behavior, and increasing competition. Those who know how to stand out from the crowd and deliver the best customer experience can gain a competitive edge. Innovation is key, which is why this edition will focus on these challenges.

How can businesses thrive in turbulent times? That’s the key question central to the event.

Speaker sessions covering multiple content categories

Interested in attending sessions hosted by conference speakers? You’ll have plenty of options to choose from. Here’s a list of the different categories covered by different experts.

• AI in e-commerce: practical applications of AI
• FutureTech: emerging technologies
• Supply chain & logistics: holistic optimization of processes
• Cross-border & international expansion: effective strategies for expanding
• FinTech: technological innovations and services in the financial sector
• Marketing: latest trends & techniques in marketing to drive traffic and convert customers
• Customer journey: the art of mastering the customer journey
• Leadership & strategic management: leading teams through disruption, strategic planning for growth and managing organizational change 

Automating support workflows with AI agents that work and learn like humans—Visit Neople at B3.5 

Looking to adopt AI or improve how you’re using it? Then look no further. Visit us at stand B3.5, where we’ll show you how to replace 100+ AI solutions with a single AI agent, a Neople.

See firsthand how to chat with a Neople on Slack, or ask us anything about your current workflows and how to optimize them with an AI agent.

Meet our Neople 

Every Neople is uniquely designed for our customers, with their appearance, name, and character tailored to their brand. Curious to see what they look like and the stories behind them?

Explore a few of our Neople to get a glimpse of what your future AI agent could look like.

Draw a surprise goodie—everyone is a winner 

Need a break from all the speaker sessions and insights you've gathered at the event? Take a breather and win some fun goodies! We’ve teamed up with Sendcloud and Returnless to play a good old-fashioned tombola.

Visit each stand (B3.5, C4.4, and F1.3), collect your bingo stamps, and claim your prize by drawing your surprise goodie from our tombola. Forget the usual pens, notebooks, or tote bags—we got creative and asked our Neople to come up with some fun surprises. Come check it out!

Which brands, stands, and talks shouldn’t be missed?

Haven’t figured out your exact plan for the day yet? No worries, we can help you with some nice suggestions. 

Looking to optimize your logistics and returns? Be sure to visit Sendcloud (C4.4) and Returnless (F1.3). Plus, stopping by will help you collect those bingo goodies!

Shipping is often often one of the biggest struggles for online retailers. Curious to learn what developments shipping providers will bring to the table? You’ll find FedEx (C4.2) and Deutsche Post DHL (M1.1) and some other carriers at the event too.

Inspiring conference speakers

• AI-Powered Project Management: The Next Frontier: Farzin Saber - Global VP Digital Project Office at IKEA
• Panel discussion: Vier Perspektiven auf KI im digitalen Handel: Volker Harbrecht - Head of eCom at Meta
• How Mobile Apps Drive Performance in Omnichannel Retail: Mike Egbert - Head of E-Commerce Performance Management at Douglas
• Future of AI: Elisabeth L'Orange - Partner for AI&Data at Deloitte
• Solving the growth code for eCommerce and CPG - what can we learn from each other?: Joanna Lindenberg - Head of Consumer & Market Insights (CMI) at Zalando
• The Ecommerce Customer Journey in 2025 and Beyond: Koen van Gelder - Team Lead Ecommerce at Statista

Register for free and see you at the E-Commerce Berlin Expo

If we haven’t convinced you to visit the expo, we’re not sure what will! We’d love to meet you and see you stop by our booth. Whether you have questions or want to see how an AI agent can support a human-in-the-loop or fully automated approach, we’re happy to show you.

Don’t forget to register to claim your free ticket and pick the date that suits you best. Hopefully, we’ll see you at STATION Berlin on February 19th or 20th!