Top 5 Freeday AI alternatives for e-commerce (2025)

Freeday AI is one of the many options you have when looking for generative AI to automate repetitive tasks for your e-commerce business. AI keeps evolving and so do the tools that use it. Curious to know whether Freeday AI is the right choice and what other alternatives are worth to consider? This guide explores the top Freeday AI competitors, helping you find the ideal solution to set yourself up for success.

What is Freeday.ai exactly? 

Freeday AI is an AI-powered platform designed to automate routine tasks within customer service, finance, and KYC (Know Your Customer) departments. The platform functions as a digital workforce, offering AI-driven "digital employees" that handle interactions across various channels, including email, chat, and voice. 

Key features Freeday

• Digital employees that function like human colleagues
• AI assistance for customer service, finance or KYC departments 
• AI automation for routine tasks 
• Integrates with existing IT infrastructures
• Uses interactions to provide insights in performance views and knowledge
• Invoice and mailbox management 
• Improving interactions and follow-up tasks 

Now you know what Freeday can offer, let’s have a look at the best alternatives in the market. 

The top 5 Freeday AI alternatives compared

1. Neople

Neople creates unique AI coworkers for e-commerce support teams, enabling them to improve and automate customer support without compromising quality.

A Neople is a virtual agent that assists by formulating responses in the right tone of voice and automating repetitive tasks. It’s a premium choice because it guarantees high-quality replies through training on your company data and continuous employee feedback.

Neople becomes smarter with every interaction, thanks to an automated feedback system. With Neople Studio, senior team members can even train your Neople, allowing it to provide the best answers possible in no time and deliver quality support around the clock.

The Neople team supports your entire support staff in becoming AI-ready, optimizing customer experiences, and improving existing workflows.

Website: Neople.io

Best for: E-commerce businesses of any size

Key features:

• A unique and custom AI-colleague made for your business
• AI-powered answer suggestions in multiple languages
• Natural language processing as they are trained on company data 
• Tone of voice adaptation to match brand style 
• Automation of various routine tasks like labeling, retrieving order information and handling returns
• Cross-platform integration with existing platforms such as Slack, Teams, Trengo, Zendesk and more 
• 24/7 availability and multichannel support
• Handoff to support teams
• Neople studio training to move towards autonomous replies 
• Analytics on AI performance and edited suggestions
• Dedicated support to help implement and onboard your Neople

“Vicky naturally excels in her empathy and how consistently she provides answers. As she becomes more familiar with our processes and gains access to richer information, the quality of her answers continues to improve." - Myrto Roelofsen, Vitaminestore 

2. Lyro by Tidio

Lyro by Tidio is an AI-powered tool designed to improve customer service for e-commerce businesses by providing real-time, personalized responses to common inquiries. By using natural language processing, Lyro efficiently manages customer interactions, such as order tracking and product recommendations, reducing the need for human intervention.

Tidio, the platform behind Lyro, offers a comprehensive suite of customer service solutions, combining live chat, chatbots, and helpdesk features.Tidio integrates with websites and multiple platforms to offer a complete solution for managing customer interactions.

Website: Tidio.com

Best for: Small to medium-sized e-commerce businesses due to its ease of use and seamless integration with platforms like Shopify and WooCommerce.

Key features: 

• Automated responses to common customer inquiries
• Automation of recurring tasks like order status checks and ticket creation
• Multilingual support 
• Performance monitoring to improve responses 
• Hand-off from bot to support teams 
• Analytics insights to understand the customer experience
• Answers based on support content 

3. Ultimate AI

Ultimate.ai, now part of Zendesk, is an AI-driven platform designed to automate and enhance customer service operations for businesses. The platform offers advanced features such as generative AI for managing FAQs, automated chat and ticket handling, and a no-code dialogue builder for creating customized customer interactions. 

Ultimate.ai integrates with CRMs and back-office systems, helping companies streamline and improve their customer support processes.

Website: Ultimate.ai

Best for: Tailored for enterprises across various sectors, including e-commerce, finance, travel, telecommunications, and healthtech.

Key features:

• UltimateGPT, a generative AI bot based on ChatGPT for FAQ handling and automation
• Automated chat interactions across digital channels 
• Automated ticket creation and handling 
• No-code dialogue builder for customizing interactions 
• Analytics suite to give insights into interactions and bot performance
• CRM- and back-office integrations
• Supports multiple communication channels, including chat, email, and social media

4. Trengo Helpmate 

Trengo is a comprehensive customer communication platform that consolidates interactions from multiple channels into a single inbox, improving team collaboration and response efficiency. 

Trengo Helpmate, the AI-powered assistant within the platform, automates tasks and provides intelligent support, enabling businesses to handle customer inquiries more effectively and reduce manual workload. This combination makes Trengo a powerful tool for businesses looking to optimize their customer service operations across various communication channels.

Website: Trengo.com

Best for: Small to medium-sized businesses (SMBs) and enterprises that are looking to optimize their customer communication processes in industries like e-commerce, retail, travel and hospitality

Key features:

• Automated responses to high-volume, repetitive queries
• Multichannel support across web, SMS, social media, voice and email
• No-code chatbots
• Includes knowledge base content 
• Workload balancing to distribute tasks among team members
• Labels and rules to prioritize tasks
• Reporting and analytics for insights to improve customer service 

5. Freddy AI by Freshworks

Freddy AI by Freshworks is an AI-powered assistant embedded within Freshworks' suite of products, targeting businesses that want to automate customer support, sales, and marketing tasks. 

Freddy AI offers three different services: 'Freddy Self Service' for intelligent chatbots, 'Freddy Copilot', an AI coach and collaborator, and 'Freddy Insights', which provides AI-driven insights to anticipate issues and spot opportunities.

Website: Freshworks.com

Best for: Small to medium-sized businesses and enterprises across various industries that seek to optimize their customer interactions and sales processes. 

Key features:

• AI-powered automation of repetitive tasks
• Conversational AI and chatbots 
• Actionable insights and analytics of customer interactions and sales data
• Natural language processing
• Omnichannel support across multiple communication channels
• Sales and marketing assistance 
• Integration with the Freshworks suite 
• Self-learning capabilities

Why Neople is the best solution to improve e-commerce support with AI

While these Freeday AI alternatives offer unique features, we believe Neople is the most user-friendly solution for scaling e-commerce support with high-quality AI.

Neople works with any system, allowing you to integrate qualitative AI support into your existing workflows. Thanks to our managed services, we’ll identify the best ways to help you and your team adopt AI to improve the overall customer experience.

Many tools are incorporating AI into their services, but for customer-facing teams, this can be a risk. You don’t want to put your reputation at stake when AI provides incorrect answers or responses that your human team wouldn’t typically give.

That’s where Neople comes in. We create a custom Neople for your e-commerce business, training this virtual agent on your company data and team input. Our dedicated customer success managers will assist you in onboarding your Neople. And the fun part? Your Neople will eventually be able to onboard other colleagues too.

Curious to see exactly how it works? Book a free demo, and we’ll show you how Max, Emily, or Bob could work for you.