KI-Kundenservice-Software
Customer Support
e-commerce support teams collaborate with AI
Online-Käufer erwarten 24 Stunden am Tag einen hochwertigen Support. Neople unterstützt dein Kundenservice-Team mit intelligenter Automatisierung. Bist du bereit, einen zu treffen?
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Stop increasing headcount to offer the best customer support
You don’t need more hires to deal with seasonality. Avoid large ticket backlogs. Onboard a Neople and combine AI and human experience to improve support beyond seasonal peaks.
Without Neople
Human support teams struggle to deliver always-on friendly support
Dissatisfied customers due to unfriendly support
Manually finding the right information in multiple systems
High workload and pressure in support teams
Unnatural answers and low-quality AI support
A separate (AI) tool to automate support
Struggling to implement AI in CS teams
With Neople
Support teams collaborate with AI for high-quality support at scale
Always-on friendly support no matter what time of the day
Receiving the right information in the best suitable format
More time to handle edge cases and improve support
AI that understands and represents your way of working and TOV
AI collaboration in any preferred workflow
Custom onboarding by the Neople customer success team
Neople hilft Ihnen dabei, den bestmöglichen Support zu bieten
Gibt dir tolle Antwortvorschläge, die auf deinen internen Daten und Workflows basieren.
Wird mit jeder Interaktion intelligenter
dank eines automatisierten Feedbacksystems.
Lässt sich für deine Business Intelligence schulen und verbindet sich mit deinem gesamten Tool-Stack.
Es fühlt sich an wie ein echter Kollege
Bietet dank deines Wissens, deiner Fähigkeiten und deiner Tone of Voice-Richtlinien die beste Unterstützung.
Gib schnell vollständige Antworten
Ein Neople steht rund um die Uhr zur Verfügung, um bei mehreren Support-Aufgaben zu helfen. Auf diese Weise kann dein Team auf freundliche Weise schnelle Antworten geben, immer auf der Grundlage der richtigen Informationen.
Hol dir Unterstützung für:
Automatisiere den
Support
ohne Qualitätseinbußen
Erlauben erfahrenen Teammitgliedern, deine Neople zu schulen und in kürzester Zeit die bestmöglichen Antworten zu geben, damit du rund um die Uhr qualitativ hochwertigen Support bieten können.
Integrate AI support into 60+ different tools or custom systems
A Neople works wherever you work. From contact center to email, Slack, and Teams. Our success team helps you integrate AI support in any standard or custom system.
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Zendesk
Contact center
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Freshdesk
Contact center
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Trengo
Customer communication
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Slack
Internal communication
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Teams
Internal communication
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Shopify
Order management system
Channable
Product data feed
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Returnless
Parcels & returns
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CM.com
Contact center
The perfect
AI-assistant
for your e-commerce team
The Neople help customer support agents to resolve incoming tickets with lightning speed. They proactively analyse trends and bring insights the relevant person in your organisation.
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Verbessere die Leistung deines Teams
Für eine bessere Unterstützung müssen Sie deinem Toolstack keine weiteren Lösungen hinzufügen. Erweitern Sie dein Team stattdessen um intelligente Unterstützung und steigern Sie sowohl die Zufriedenheit deiner Kunden als auch deiner Mitarbeiter.
-42%
durchschnittliche Zeit für die erste Antwort
+10%
Anstieg der CSAT-Werte
-35%
Zeitaufwand pro Ticket
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Suggestions
A Neople leverages AI to analyse data, patterns, and workflows, providing the perfect answer suggestion. They are designed to enhance productivity within the workplace. Neople work in all the major contact centers, speaking in your company's tone of voice in any language. Personalised messaging at scale!
Insights
Your personal data-crunching companion that proactively simplifies complex information into easy-to-understand, actionable advice. Does the marketing team want to know the most frequently answered questions? Our Neople bring it to you pro-actively!
Automation
Automate time consuming tasks like labeling, order search, and return handling. With cross-platform integrations, your Neople collects all the data you need. They are your unified knowledge base and user interface combined!
Neople werden von ihren Kollegen
geliebt
5 star rating based on 240+ reviews at Fiverr.com
"Working with a Neople allows our team to invest time and energy in more valuable interactions with customers."
Read the full case study here.
Aimee Bouvrie
Head of Reservations and Conversion
Head of Reservations and Conversion
"Colleagues who haven't seen a watch can now give answers as if they've been in the field for years."
Read the full case study here.
Bram van Buul
E-commerce Specialist
E-commerce Specialist
"Neople is one of the best solutions we implemented in the last years"
Gerjan Horstra
Owner and CEO
Owner and CEO
"Vicky has become a valued team member in our customer support team. One of the best aspects of Vicky has been her display of empathy, adding a human touch to her interactions."
Myrthe Roelofsen
Head of E-commerce
Head of E-commerce
”Floris helps answer our customer questions. With his help, we always stay friendly and polite! In addition, it saves an incredible amount of time looking up information. He has really become a team member!"
Eva Lenards
Head of Support
Head of Support
