Neople and Studio Winegum partner to make AI a tangible reality for Dutch customer service teams

Neople has teamed up with Studio Winegum, experts in service design and digital transformation. Together, Neople and Winegum want to improve the way ecommerce businesses interact with their customers through online by introducing accessible AI solutions.

Making AI accessible to more than 63%

Today, 63% of retailers are using AI to improve their customer interactions. But even within this growing percentage, AI remains foreign even the teams which it impacts the most: support.

Neople and Studio Winegum want to change this and expand AI accessibility both within early-adopters and to first time users.

Neople’s digital coworkers will allow the duo to do just that: break down high-level conversations around AI to expose support teams to AI that is friendly, easy to engage with, and straightforward to use. And Winegum brings the expert know-how to implement tech and AI solutions for customer-centric teams.

A new era of digital customer experiences

The partners are optimistic about what this partnership will bring to the Dutch market.

Menno Zevenbergen, Neople co-founder, emphasizes the importance of this technology for Dutch retailers, 'With Neople's digital coworkers, Dutch retailers can transform their customer service. This AI integration isn't just about efficiency; it's about revolutionizing how we connect with and serve our customers, making every interaction more personalized and responsive.'"

“At Studio Winegum, we see a future where AI, especially through digital coworkers like Neople, becomes a fundamental part of customer service in the Netherlands.”  Casper van den Broek, Winegum partner, shares, “This partnership marks a pivotal step towards making that future a reality, ensuring that AI is accessible and beneficial for all customer service teams.”

Over the next few months, Neople and Winegum will work together to craft digital experiences that offer tangible value to customers and make AI approachable for more teams. Together they hope to eliminate anxiety and trepidation around implementing AI solutions in customer service.

About Studio Winegum

Studio Winegum is known for its detailed approach to revamping and digitizing service experiences to improve customer and employee satisfaction. They specialize in developing service strategies and putting those plans into action with effective tools and processes, involving a multidisciplinary team to facilitate a comprehensive shift in service operations.

For more information about Studio Winegum and their offerings, you can visit their website Studio Winegum.

‍