AI coworker for customer service
Your favorite digital coworker for customer support
favorite
Work besties, productivity partners, support superstars— Neople are much more than AI assistants. We train and upskill each Neople on your company data, brand, and tooling, making them A-players from day one.
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Forget about adding more people or tools to improve support
Collaborate with an AI agent that nurtures happy, confident teams and delivers fast, complete, and accurate answers— whenever and wherever. Wow your team and customers with the newest addition to support.
Without Neople
Human support teams struggle to deliver always-on friendly support
Dissatisfied customers due to unfriendly support
Manually finding the right information in multiple systems
High workload and large ticket backlogs
Unnatural answers and low-quality AI support
A separate (AI) tool to automate support
Struggling to implement AI in CS teams
With Neople
Support teams collaborate with an AI coworker for better support at scale
Always-on friendly support no matter what time of the day
Receiving the right information in the best suitable format
More time to handle edge cases and improve support
AI that understands and represents your way of working and TOV
AI collaboration in any preferred workflow
Custom onboarding by the Neople customer success team
Neople empower your support team to thrive, not just survive
Gives great answer suggestions based
on your internal data and workflows.
Becomes smarter with every interaction
thanks to an automated feedback system.
Gets trained on your company information
and connects to your whole toolstack.
Feels like working with any other colleague through its user interface.
Offers the best support thanks to your knowledge, skills and TOV guidelines.
Fast, accurate, and human-like answers
Our team ensures your Neople is properly trained and onboarded, so you can offer an 100% on brand experience to any customer who engages with your support team.
Get support on:
Train your Neople to take immediate action
Train
Neople Studio allows your team members to train your Neople to act autonomously, freeing up even more time for your team to focus on edge cases and improving the customer experience.
Integrate AI support into 60+ different tools or custom systems
A Neople works wherever you work. From contact center to email, Slack, and Teams. Our success team helps you integrate AI support in any standard or custom system.
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Zendesk
Contact center
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Freshdesk
Contact center
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Trengo
Customer communication
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Slack
Internal communication
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Teams
Internal communication
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Shopify
Order management system
Channable
Product data feed
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Returnless
Parcels & returns
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CM.com
Contact center
The perfect
AI-assistant
for your e-commerce team
The Neople help customer support agents to resolve incoming tickets with lightning speed. They proactively analyse trends and bring insights the relevant person in your organisation.
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Make support rewarding and joyful
You don’t need to add more solutions to your toolstack for better support. Add intelligent assistance to your team instead and increase both customer and employee happiness.
-42%
average first response time
+10%
CSAT increase
-35%
Time spent per ticket
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Suggestions
A Neople leverages AI to analyse data, patterns, and workflows, providing the perfect answer suggestion. They are designed to enhance productivity within the workplace. Neople work in all the major contact centers, speaking in your company's tone of voice in any language. Personalised messaging at scale!
Insights
Your personal data-crunching companion that proactively simplifies complex information into easy-to-understand, actionable advice. Does the marketing team want to know the most frequently answered questions? Our Neople bring it to you pro-actively!
Automation
Automate time consuming tasks like labeling, order search, and return handling. With cross-platform integrations, your Neople collects all the data you need. They are your unified knowledge base and user interface combined!
Neople are
loved
by their colleagues
5 star rating based on 240+ reviews at Fiverr.com
"Working with a Neople allows our team to invest time and energy in more valuable interactions with customers."
Read the full case study here.
Aimee Bouvrie
Head of Reservations and Conversion
Head of Reservations and Conversion
"Colleagues who haven't seen a watch can now give answers as if they've been in the field for years."
Read the full case study here.
Bram van Buul
E-commerce Specialist
E-commerce Specialist
"Neople is one of the best solutions we implemented in the last years"
Gerjan Horstra
Owner and CEO
Owner and CEO
"Vicky has become a valued team member in our customer support team. One of the best aspects of Vicky has been her display of empathy, adding a human touch to her interactions."
Myrthe Roelofsen
Head of E-commerce
Head of E-commerce
”Floris helps answer our customer questions. With his help, we always stay friendly and polite! In addition, it saves an incredible amount of time looking up information. He has really become a team member!"
Eva Lenards
Head of Support
Head of Support
