AI agent for customer service

Your favorite digital coworker for customer support

Work besties, productivity partners, support superstars— Neople are much more than AI assistants. We train and upskill each Neople on your company data, brand, and tooling, making them A-players from day one.

"Vicky has become a valued team member in our customer support team. One of the best parts of Vicky has been her display of empathy, adding a human touch to her interactions.”
Myrthe Roelofsen, Vitaminstore
Neople are trusted by leading e-commerce brands

Why Neople are trusted coworkers

Becomes part of your team

A Neople becomes a key part of your team by understanding your data and workflows.

Learns and adapts continuously

A Neople gets trained, onboarded and upskilled based on your company data and brand guidelines.

Improves with every interaction

A Neople becomes smarter with every interaction and can even be promoted to response autonomously.

Forget about adding more people or tools to improve support

Collaborate with an AI agent that nurtures happy, confident teams and delivers fast, complete, and accurate answers— whenever and wherever. Wow your team and customers with the newest addition to support.

Without Neople
With Neople

Without Neople

Support teams struggle to provide high-quality and on-brand support

With Neople

Support teams collaborate with an AI coworker for better support at scale
Dissatisfied customers due to inconsistent or slow support
Always-on, friendly support that impresses customers
Wasted time tracking down information across platforms
Customer information available at support’s fingertips
High workload and pressure in support teams
More time to handle edge cases and improve support
Low-quality automated chatbot responses
Human sign-off and touch on every customer response
Limited time and language availability for support
Offer support in 60+ languages with no additional effort
Uncertainty about working with or implementing AI
Custom onboarding led by the Neople customer success team

Wonder what your team could achieve with a Neople?

Free up to 50% support team time

Stop answering the same questions over and over, and toggling countless tabs to find the right info. Your Neople can retrieve critical customer information across platforms and help your team deliver faster responses in 60+ different languages.

"Floris helps answer our customer questions. With his help, we always stay friendly and polite! In addition, it saves an incredible amount of time looking up information. He has really become a team member!"
Eva Lenards, Flinders

Onboard support agents 2x faster

Stop wasting time on onboarding and documenting knowledge. Neople keep your knowledge base up to date, so new hires become experts in no time, and your support team stays sharp and ready.

"New team CS team members are onboarded in half the time with the help of Pim & Pien! In two weeks they’re ready to answer tickets instead of after four weeks."
Janneke Bongartz, Plein

Boost CSAT by 10% with memorable experiences

Avoid the risk of bad reviews with unreliable, off-brand support. Neople ensures every response is on-brand, and ready to tackle even the most complex queries. Stay in control and deliver exceptional support every time.

"Working with a Neople allows our team to invest time and energy in more valuable interactions with customers."
Aimee Bouvrie, The Social Hub
Stats don't lie
Neople boost the teams’ performance

You don’t need to add more solutions to your toolstack for better support. Add intelligent assistance to your team instead and increase both customer and employee happinness.

-42%
Average first response time
+10%
CSAT increase
-35%
Time spent per ticket

Integrate AI support into 60+ different tools or custom systems

Your Neople works wherever you work— from contact centers to email, Slack, and Teams. Our team helps you integrate AI support in any standard or custom system.

Zendesk
Contact center
Freshdesk
Contact center
Trengo
Contact center
Slack
Internal communication
Teams
Internal communication
Telegram
Customer communication
Channable
Product data feed
Returnless
Parcels & returns
Zendesk
Contact center
Freshdesk
Contact center
Trengo
Customer communication
Slack
Internal communication
Teams
Internal communication
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
Zendesk
Contact center
Freshdesk
Contact center
Slack
Internal communication
Teams
Internal communication
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
CM.com
Contact center
Zendesk
Contact center
Freshdesk
Contact center
WhatsApp
Customer communication
CM
Contact center
Picqer
Order management system
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
Upgrade your support
Neople work like your best support hire

Meet rising customer expectations and create a happier, more confident team by collaborating with your new digital coworker.

Learn

Neople continuously improve over time

Suggestion quality and problem solving develops quickly.

Analyse

Neople identify trends for you

Get insights on customer trends and agent performance.

Suggest

Neople suggests high-quality answers

Always based on your policies, brand, and knowledge base.

Act

Neople handle repetitive, mundane tasks

Improve your team's efficiency and job satisfaction.

Flag

Neople will flag low confidence answers

No AI hallucinations, your team only works with
reliable information.

Neople are loved by their colleagues

Don’t just take our word for it. Here’s what support teams have to say about working with a Neople.

"Neople is one of the best solutions we've implemented in the last few years."
Gerjan Horstra
Owner & CEO, Travelbags
"Neople’s customer success team helped us with everything. They connected Hans to our contact center and order management system. Within a few hours, Hans was up and running and now he’s available 24 hours a day, seven days a week, 365 days a year."
Bram van Buul
eCommerce Specialist, Invicta
"He helped so much in the summer peak, it felt like everyone could write like Toppy!"
Jop Maasdijk
Product Specialist, Toppy
"With Frits' help, we can quickly prepare our responses in the same tone of voice. Since we don't have to formulate all these answers ourselves and only need to check what Frits has prepared, it saves us a lot of time and effort.
Suze van der Zanden
Ticketing lead, PSV

Upgrade your support by hiring a Neople

Increase customer satisfaction and make your support team’s jobs more rewarding. Meet Neople and find out how they can help you scale support.