AI customer service software
Modern
e-commerce support teams collaborate with AI
Implementing high-quality AI is hard, but not with Neople’s managed services. We help you integrate a unique AI co-worker into any of your support workflows, boosting both customer and employee satisfaction.
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Stop increasing headcount to offer the best customer support
You don’t need more hires to deal with seasonality. Avoid large ticket backlogs. Onboard a Neople and combine AI and human experience to improve support beyond seasonal peaks.
Without Neople
Human support teams struggle to deliver always-on friendly support
Dissatisfied customers due to unfriendly support
Manually finding the right information in multiple systems
High workload and pressure in support teams
Unnatural answers and low-quality AI support
A separate (AI) tool to automate support
Struggling to implement AI in CS teams
With Neople
Support teams collaborate with AI for high-quality support at scale
Always-on friendly support no matter what time of the day
Receiving the right information in the best suitable format
More time to handle edge cases and improve support
AI that understands and represents your way of working and TOV
AI collaboration in any preferred workflow
Custom onboarding by the Neople customer success team
Neople help you give the best support possible
Gives great answer suggestions based
on your internal data and workflows.
Becomes smarter with every interaction
thanks to an automated feedback system.
Gets trained on your company information
and connects to your whole toolstack.
Feels like working with any other colleague through its user interface.
Offers the best support thanks to your knowledge, skills and TOV guidelines.
Give complete answers, fast
A Neople is available 24/7 to help with multiple support tasks. This allows your team to provide quick answers in a friendly manner, always based on the right information.
Get support on:
Automate
support
without sacrificing quality
Allow senior team members to train your Neople and provide the best answers possible in no time, so you can deliver quality support around the clock.
Integrate AI support into 60+ different tools or custom systems
A Neople works wherever you work. From contact center to email, Slack, and Teams. Our success team helps you integrate AI support in any standard or custom system.
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Zendesk
Contact center
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Freshdesk
Contact center
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Trengo
Customer communication
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Slack
Internal communication
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Teams
Internal communication
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Shopify
Order management system
Channable
Product data feed
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Returnless
Parcels & returns
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CM.com
Contact center
The perfect
AI-assistant
for your e-commerce team
The Neople help customer support agents to resolve incoming tickets with lightning speed. They proactively analyse trends and bring insights the relevant person in your organisation.
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Improve your team’s performance
You don’t need to add more solutions to your toolstack for better support. Add intelligent assistance to your team instead and increase both customer and employee happiness.
-42%
average first response time
+10%
CSAT increase
-35%
Time spent per ticket
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Suggestions
A Neople leverages AI to analyse data, patterns, and workflows, providing the perfect answer suggestion. They are designed to enhance productivity within the workplace. Neople work in all the major contact centers, speaking in your company's tone of voice in any language. Personalised messaging at scale!
Insights
Your personal data-crunching companion that proactively simplifies complex information into easy-to-understand, actionable advice. Does the marketing team want to know the most frequently answered questions? Our Neople bring it to you pro-actively!
Automation
Automate time consuming tasks like labeling, order search, and return handling. With cross-platform integrations, your Neople collects all the data you need. They are your unified knowledge base and user interface combined!
Neople are
loved
by their colleagues
5 star rating based on 240+ reviews at Fiverr.com
"Working with a Neople allows our team to invest time and energy in more valuable interactions with customers."
Read the full case study here.
Aimee Bouvrie
Head of Reservations and Conversion
Head of Reservations and Conversion
"Colleagues who haven't seen a watch can now give answers as if they've been in the field for years."
Read the full case study here.
Bram van Buul
E-commerce Specialist
E-commerce Specialist
"Neople is one of the best solutions we implemented in the last years"
Gerjan Horstra
Owner and CEO
Owner and CEO
"Vicky has become a valued team member in our customer support team. One of the best aspects of Vicky has been her display of empathy, adding a human touch to her interactions."
Myrthe Roelofsen
Head of E-commerce
Head of E-commerce
”Floris helps answer our customer questions. With his help, we always stay friendly and polite! In addition, it saves an incredible amount of time looking up information. He has really become a team member!"
Eva Lenards
Head of Support
Head of Support
