AI customer service software

Modern

e-commerce support teams collaborate with AI

Implementing high-quality AI is hard, but not with Neople’s managed services. We help you integrate a unique AI co-worker into any of your support workflows, boosting both customer and employee satisfaction.
Neople are trusted by leading e-commerce brands

Stop increasing headcount to offer the best customer support

You don’t need more hires to deal with seasonality. Avoid large ticket backlogs. Onboard a Neople and combine AI and human experience to improve support beyond seasonal peaks.

Without Neople

Human support teams struggle to deliver always-on friendly support
Dissatisfied customers due to unfriendly support
Manually finding the right information in multiple systems
High workload and pressure in support teams
Unnatural answers and low-quality AI support
A separate (AI) tool to automate support
Struggling to implement AI in CS teams

Neople help you give the best support possible

Gives great answer suggestions based 
on your internal data and workflows.
Becomes smarter with every interaction
thanks to an automated feedback system.
Gets trained on your company information
and connects to your whole toolstack.
Feels like working with any other colleague through its user interface.
Offers the best support thanks to your knowledge, skills and TOV guidelines.

Give complete answers, fast

A Neople is available 24/7 to help with multiple support tasks. This allows your team to provide quick answers in a friendly manner, always based on the right information.
Get support on:
Answer suggestions
Translations
Tone of voice improvements
Summarizing
Retrieving order information
And many more...

Automate 

support

 without sacrificing quality

Allow senior team members to train your Neople and provide the best answers possible in no time, so you can deliver quality support around the clock.

Integrate AI support into 60+ different tools or custom systems

A Neople works wherever you work. From contact center to email, Slack, and Teams. Our success team helps you integrate AI support in any standard or custom system.

Zendesk
Contact center
Freshdesk
Contact center
Trengo
Customer communication
Slack
Internal communication
Teams
Internal communication
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
CM.com
Contact center

Improve your team’s performance

You don’t need to add more solutions to your toolstack for better support. Add intelligent assistance to your team instead and increase both customer and employee happiness.
-42%
average first response time
+10%
CSAT increase
-35%
Time spent per ticket

Suggestions

A Neople leverages AI to analyse data, patterns, and workflows, providing the perfect answer suggestion. They are designed to enhance productivity within the workplace. Neople work in all the major contact centers, speaking in your company's tone of voice in any language. Personalised messaging at scale!

Insights

Your personal data-crunching companion that proactively simplifies complex information into easy-to-understand, actionable advice. Does the marketing team want to know the most frequently answered questions? Our Neople bring it to you pro-actively!

Automation

Automate time consuming tasks like labeling, order search, and return handling. With cross-platform integrations, your Neople collects all the data you need. They are your unified knowledge base and user interface combined!

Neople are

loved

by their colleagues

5 star rating based on 240+ reviews at Fiverr.com
"Working with a Neople allows our team to invest time and energy in more valuable interactions with customers."
Read the full case study here.
Aimee Bouvrie
Head of Reservations and Conversion
"Colleagues who haven't seen a watch can now give answers as if they've been in the field for years."
Read the full case study here.
Bram van Buul
E-commerce Specialist
"Neople is one of the best solutions we implemented in the last years"
Gerjan Horstra​
Owner and CEO
"Vicky has become a valued team member in our customer support team. One of the best aspects of Vicky has been her display of empathy, adding a human touch to her interactions."
Myrthe Roelofsen
Head of E-commerce
”Floris helps answer our customer questions. With his help, we always stay friendly and polite! In addition, it saves an incredible amount of time looking up information. He has really become a team member!"
Eva Lenards​
Head of Support

Upgrade your e-commerce support by hiring a

Neople

Increase customer satisfaction and make your support team’s jobs more fun. Meet Bob, Emily, or Max and find out how they can help you scale support.
Book a demo