AI agent for customer service

WISMO

Product questions

Returns and refunds

How-tos

FAQs

FAQs

WISMO

Product questions

Returns and refunds

How-tos

automatically handled

Neople are digital cowokers who take over the repetitive customer questions. Automate up to 80% of your incoming customer questions with a Neople on your team.

We chose Neople because they were honest— no big promises, just real results.
Myrthe Kos
Customer Care Manager @ Stoov

Neople are trusted by leading e-commerce and retail brands

No support agent should answer the same question 50+ times a day

We have the not-so-radical belief that no human should have to answer the exact same questions day in, day out. Work can be more joyful when support agents are freed up to handle the questions that need that extra human touch and a bit of creative problem-solving.

No more repetitive work

Neople live for routine support work

Within 30 minutes, they can get to work doing the grunt work your team hates.

Automate

Neople automate your most repetitive questions

Your Neople can confidently handle up to 80% of your incoming customer questions. Finally, support optimization made simple.

WISMO
Product how-tos
Size and stock
Returns and refunds
Billing questions
How-tos
Bookings
Payments
Instructions
Act

Neople perform approved support actions

Your Neople can automatically provide pre-approved solutions to some of your most common tickets. Cut down on support workload.

Update order
Replace faulty item
Update account
Returns and refunds
Change shipment info
Make a booking
Automating the basics pays off

Neople show ROI within minutes, not weeks

Neople work in over 125+ support teams, saving them time, money, and creating a more joyful work environment.

80%
Incoming questions automated
-42%
Average first response time
+10%
CSAT increase
-35%
Time spent per ticket
Data and security

Neople are always secure
and compliant

Neople work with trust, transparency, and control when it comes to your company and customer data.

ISO certified 27001
Neople comply with GDPR regulations
Option to house your data in the EU
Transparent decision-making compliant with the EU AI Act 2026

AI support in your favorite tools

Your Neople can handle questions, information, and tasks coming from all of the tools your team already knows.

Zendesk
Contact center
Freshdesk
Contact center
Trengo
Contact center
Zoho desk
Help desk
Gorgias
Contact center
Telegram
Customer communication
Channable
Product data feed
Returnless
Parcels & returns
Zendesk
Contact center
Freshdesk
Contact center
Trengo
Customer communication
Slack
Internal communication
Teams
Internal communication
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
Zendesk
Contact center
Freshdesk
Contact center
Slack
Internal communication
Teams
Internal communication
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
CM.com
Contact center
Zendesk
Contact center
Freshdesk
Contact center
WhatsApp
Customer communication
CM
Contact center
Picqer
Order management system
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns

Neople are loved by their colleagues

Don’t just take our word for it. Here’s what support teams have to say about working with a Neople.

"Neople’s customer success team helped us with everything. They connected Hans to our contact center and order management system. Within a few hours, Hans was up and running and now he’s available 24 hours a day, seven days a week, 365 days a year."
Bram van Buul
eCommerce Specialist, Invicta
"I’ve gone from four part-time people to one part-time person. I just wanted to be less dependent on people, and it’s turned out even better than that. It all went very fast."
Sieger Koeman
Owner, Koeman Flowerbulbs
"With Frits' help, we can quickly prepare our responses in the same tone of voice. Since we don't have to formulate all these answers ourselves and only need to check what Frits has prepared, it saves us a lot of time and effort."
Suze van der Zanden
Ticketing lead, PSV
"With Stev, the Average Handling Time (AHT) simply goes down because agents spend less time searching for information.”
Myrthe Kos
Customer Care Lead, Stoov
"I like best about Neople is that it has significantly increased our customer service team's capacity to handle more tickets. This is because our team can rely on Neople’s responses, which are of exceptionally high quality — sometimes even better than what our average customer service agent would provide."
Samillia Bommel
E-commerce Project Manager, MKB-Afval

Automate up to 80% of incoming customer questions

Put a Neople on your most repetitive questions to save your team time and redicscover more joy in your customer interactions.