AI customer service software
Modern
e-commerce support teams collaborate with AI
Implementing high-quality AI is hard, but not with Neople’s managed services. We help you integrate a unique AI co-worker into any of your support workflows, boosting both customer and employee satisfaction.
Stop increasing headcount to offer the best customer support
You don’t need more hires to deal with seasonality. Avoid large ticket backlogs. Onboard a Neople and combine AI and human experience to improve support beyond seasonal peaks.
Without Neople
Human support teams struggle to deliver always-on friendly support
Dissatisfied customers due to unfriendly support
Manually finding the right information in multiple systems
High workload and pressure in support teams
Unnatural answers and low-quality AI support
A separate (AI) tool to automate support
Struggling to implement AI in CS teams
With Neople
Support teams collaborate with AI for high-quality support at scale
Always-on friendly support no matter what time of the day
Receiving the right information in the best suitable format
More time to handle edge cases and improve support
AI that understands and represents your way of working and TOV
AI collaboration in any preferred workflow
Custom onboarding by the Neople customer success team
Neople help you give the best support possible
Gives great answer suggestions based
on your internal data and workflows.
Becomes smarter with every interaction
thanks to an automated feedback system.
Gets trained on your company information
and connects to your whole toolstack.
Feels like working with any other colleague through its user interface.
Offers the best support thanks to your knowledge, skills and TOV guidelines.
Give complete answers, fast
A Neople is available 24/7 to help with multiple support tasks. This allows your team to provide quick answers in a friendly manner, always based on the right information.
Get support on:
Automate
support
without sacrificing quality
Allow senior team members to train your Neople and provide the best answers possible in no time, so you can deliver quality support around the clock.
Integrate AI support into 60+ different tools or custom systems
A Neople works wherever you work. From contact center to email, Slack, and Teams. Our success team helps you integrate AI support in any standard or custom system.
Zendesk
Contact center
Freshdesk
Contact center
Trengo
Customer communication
Slack
Internal communication
Teams
Internal communication
Shopify
Order management system
Channable
Product data feed
Returnless
Parcels & returns
CM.com
Contact center
Improve your team’s performance
You don’t need to add more solutions to your toolstack for better support. Add intelligent assistance to your team instead and increase both customer and employee happiness.
-42%
average first response time
+10%
CSAT increase
-35%
Time spent per ticket