Cookie consent
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
Manage your cookiesDenyAccept All Cookies

E-commerce call center

An e-commerce call center is a dedicated support hub that assists online retailers by handling customer inquiries, orders, and issues related to online shopping experiences.

What is an e-commerce call center?

An e-commerce call center is a specialized customer support center designed to serve online retailers. It manages customer interactions, including inquiries, order processing, and problem resolution related to online shopping experiences.

Why e-commerce call centers matter

E-commerce call centers play a crucial role in enhancing the customer experience for online shoppers. They provide timely and efficient support, helping retailers build trust and loyalty while addressing customer needs promptly.

Functions of an e-commerce call center

  • Customer Inquiries: Handle questions about products, services, and policies.
  • Order Processing: Assist with placing, tracking, and modifying orders.
  • Issue Resolution: Address problems related to billing, shipping, and returns.
  • Customer Feedback: Gather and relay customer feedback to improve services and offerings.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sign up for The Knowledge Base
Neople's monthly newsletter on AI and the teams that use it
By subscribing you agree to with our Privacy Policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Share this post
https://www.neople.io/glossary/e-commerce-call-center

Related keywords

View all

Predictive analytics in customer service

Predictive analytics in customer service involves using data, statistical algorithms, and machine learning techniques to identify the likelihood of future outcomes based on historical data, enhancing decision-making and customer interactions.

Read more

Response time

Response times refer to the duration it takes for a business to reply to customer inquiries or requests, impacting customer satisfaction and service quality.

Read more

Self-service customer support

Self-service customer support allows customers to find answers and solutions to their questions independently, using tools like FAQs, knowledge bases, and chatbots.

Read more

Sentiment analysis accuracy

Sentiment analysis accuracy refers to how correctly a system can identify and interpret the emotional tone behind a piece of text.

Read more

Support tickets

Support tickets are digital records of customer inquiries, issues, or requests that businesses use to track and manage customer service interactions efficiently.

Read more

Ticket backlog

Ticket backlog refers to the accumulation of customer inquiries or support tickets that remain unresolved over a certain period.

Read more

Ticket volume

Ticket volume refers to the total number of customer inquiries or support requests received by a customer support team within a specific period.

Read more

Virtual agent

A virtual agent is a software-based entity that uses artificial intelligence to interact with users, providing assistance and information in a conversational manner.

Read more

Upgrade your support by hiring a Neople

Increase customer satisfaction and make your support team’s jobs more fun. Meet Bob, Emily, or Max and find out how they can help you scale support.

Book a free demo