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Cost per ticket

Cost per ticket refers to the average expense incurred by a company to resolve a single customer service request or inquiry, helping evaluate support efficiency.

What is cost per ticket?

Cost per ticket measures the average cost associated with resolving a customer service inquiry. It takes into account factors like labor, technology, and other resources used in the process.

Why cost per ticket matters

Understanding cost per ticket helps businesses assess the efficiency of their customer support operations. By analyzing these costs, companies can identify areas for improvement, optimize resource allocation, and enhance overall customer service performance.

How to calculate cost per ticket

  • Total Support Costs: Include all expenses related to customer support, such as salaries, software, and training.
  • Number of Tickets: Count the total number of resolved tickets within a specific period.
  • Calculation: Divide the total support costs by the number of tickets to determine the cost per ticket.
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