AI workflow

AI workflow refers to a structured sequence of processes and tasks powered by artificial intelligence, designed to automate and optimize various business operations.

What is an AI workflow?

An AI workflow is a series of steps or processes that utilize artificial intelligence to perform and optimize tasks within a business operation. This involves data collection, analysis, decision-making, and action execution, all driven by AI technologies.

How does an AI workflow function?

AI workflows start with data gathering, which is then processed and analyzed by machine learning algorithms to derive insights. Based on these insights, the system makes informed decisions and executes tasks, continuously learning and improving over time.

Benefits of AI workflows

Efficiency: Automates routine tasks, freeing up human resources for more complex activities.
Accuracy: Reduces errors by using precise algorithms for data processing and decision-making.
Scalability: Easily adapts to increasing volumes of work without compromising on quality.
Agility: Quickly adjusts to changes in business needs, ensuring responsive operations.

AI workflows streamline operations, making businesses more agile and responsive. At Neople, our digital coworkers are integrated into AI workflows to enhance productivity and allow human teams to focus on creative and strategic tasks.

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https://www.neople.io/glossary/ai-workflow

Digital coworker

A digital coworker is an AI-driven colleague that handles repetitive tasks, freeing up human team members to focus on creative and strategic work.

E-commerce call center

An e-commerce call center is a dedicated support hub that assists online retailers by handling customer inquiries, orders, and issues related to online shopping experiences.

Escalation rate

Escalation rate refers to the percentage of customer support requests that are elevated to higher-level support tiers due to complexity or unresolved issues.

First Contact Resolution (FCR)

First Contact Resolution (FCR) measures the percentage of customer inquiries resolved during the first interaction, without the need for follow-ups.

First Response Time (FRT)

First Response Time (FRT) is the duration between when a customer submits a request and when they receive the initial reply, crucial for customer satisfaction.

Generative AI

Generative AI refers to artificial intelligence systems capable of creating new content, such as text, images, or music, based on the data they have been trained on.

LLM

LLM, or Large Language Model, refers to an advanced artificial intelligence system capable of understanding and generating human-like text.

Live agents

Live agents are real human support representatives who assist customers by addressing their inquiries and resolving issues in real-time.

Machine learning

Machine learning is a branch of artificial intelligence that enables systems to learn and improve from experience without explicit programming.

Multichannel support

Multichannel support refers to offering customer service across various communication channels, ensuring customers can reach out through their preferred method, whether it's email, chat, social media, or phone.

Multilingual support

Multilingual support refers to the capability of providing customer service and resources in multiple languages to accommodate a diverse customer base.

Omnichannel customer support

Omnichannel customer support provides a seamless experience across various communication channels, ensuring consistent assistance regardless of the platform used.

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