Gorilla Services and Neople launch strategic partnership to make AI more accessible

Gorilla Services and Neople join forces to make AI solutions accessible to non-technical users, aiming for greater efficiency and higher customer and employee satisfaction.

Amsterdam, Sept. 12, 2024 - Gorilla Services and Neople are joining forces in a strategic partnership to seamlessly integrate AI with human expertise. Neople makes AI accessible by creating digital co-workers that provide smart help for e-commerce support teams. Freshworks & monday.com expert Gorilla Services reinforces this approach by helping companies implement digital AI co-workers, such as Neople, into Freshdesk, for example. This collaboration increases both efficiency and customer satisfaction for support teams.

Customer service teams often work under high workloads and seasonal demands.

Neople's AI co-workers are designed to support teams with input and ease workloads across multiple systems. AI can make a difference with the right training and input if implemented correctly. 

Joachim, CEO of Gorilla Services: “At Gorilla Services it's all about seamless integration, something that is often lacking in AI implementations. We choose Neople because of their excellent guidance. Our shared focus on customization, advanced integrations and full support for organizations is at the heart of this partnership.”

Menno, Co-founder Neople: “Many e-commerce companies want to implement AI to work more efficiently, but have no idea where to start or have a poor first experience with an AI tool. As a result, support staff are also still figuring out how to collaborate with AI. Thanks to this partnership, we can help companies on two levels. On the one hand by taking companies by the hand to successfully implement AI in existing support and communication channels, but on the other hand also to let teams experience that collaboration with AI can make your work more enjoyable while increasing customer satisfaction.”

Thanks to the collaboration, customer interactions, and business processes are optimized through human AI applications and integrations. For both companies, it is an important step in delivering more intuitive and personalized AI solutions to companies without in-house AI expertise.

About Gorilla Services

Gorilla Services is an ambitious team of specialists who work daily to connect the best software to companies looking to optimize their operational processes. They are experts in implementing Neople, Monday.com, and Freshworks, as well as offering custom solutions, integrations, and training. Their focus is on unburdening businesses by seamlessly integrating technology into existing workflows to increase efficiency.

About Neople

Fast-growing Dutch AI startup Neople creates advanced AI-co-workers that help e-commerce support teams with their daily tasks. The AI temps, called Neople, provide answer suggestions, are trained on business knowledge and integrate seamlessly into various work environments. Since its founding in January 2023, the young company has placed more than 100 Neople at various companies and recently opened a second office in Berlin for international expansion.