Quick start with automation

Customer support automation.
Live before Friday.

No developers. No six-month rollout. No staring at documentation on a Sunday night. Just pick a template, connect your tools, and watch your team stop answering the same question for the hundredth time.

Neople are trusted by leading European brands

Start with what works. Build what's uniquely yours.

Most tools make getting rid of these repetitive questions feel like a second job. Neople doesn't. Your first automated workflow is live within a week. No dev time, no endless reviews. Just fewer repeat tickets. Starting now.
Search workflows...
📦
WISMO
Resolve WISMO tickets
Open →
FAQs
Answer common FAQs
Open →
💳
Refunds
Refund eligible orders
Open →
🧠
Product
Provide product info
Open →
🚛
Returns
Resolve eligible returns
Open →
⛓️‍💥
Damaged
Resolve damaged orders
Open →

Your most repetitive workflows, already templated

Explore a full range of support templates to quickly get started on automating your returns, refunds, WISMO questions, FAQs, and more.

Neople work in your existing tool stack

Your AI agent can navigate, pull and update information from your most common support and ecommerce tools.

📦
WISMO
Resolve WISMO tickets
○ Not live
✓ Publish
Receive ticket
Fetch order details
Fetch shipment details
Agent instruction
Create response
Send response

Build at your pace, the way you prefer

Build and edit your workflows in the format that feels most logical to you. Select from a node-based builder or a handbook view.

Put your documentation and SOPs to work

Make sure your Neople follows your processes to the letter with the instructions editor.

🚛
Return instructions
×
BIU|
Goal
You are a customer service agent. Answer the customer's question based on the available knowledge base and ticket information.
Instructions
1. Read the customer's question carefully.
2. Search the attached Return policy.pdf for a matching answer.
3. If you cannot find the answer, state this honestly.
4. Write a friendly, helpful reply in the customer's language.
5. Keep the answer short (max 3 paragraphs).
📚 Knowledge +
⚡ Actions +
🌐 Web search +
▾ Advanced settings +
How it works

Simple steps to automate. Less than a week to get there.

Automating your most repetitive questions is straightforward with Neople.

Start from a template, not a blank page

Neople comes loaded with ready-made templates for the support workflows your team runs on repeat: WISMO, returns, FAQs, shipping questions, and more.

Connect the tools you already use

Neople integrates with 60+ platforms: Zendesk, Freshdesk, Trengo, Shopify, Slack, Microsoft Teams, Zoho, and more. Your current stack stays exactly as it is. No migration. No new software to learn.

Work the way your team already thinks

Choose from two views: a sequential handbook view for teams with existing SoPs, or a logic-based workflow view for visual thinkers. Either way, Neople fits around your process.

"Neople showed us there is a way to implement an AI agent very efficiently, with low effort to achieve a great result."

Moritz Wahrlich
Director of Operations, HOLY
Read the full story

There are a few details that help us get to 80% automation so quickly

Here's a little more detail on some of the most important topics that come up.

Which tools are supported?
What if my tool isn't supported?
Is my data safe when Neople connects to my tools?
Do I have to build the workflows myself?
What's the difference between the handbook view and the node-based builder?
How long does it take to set up a workflow?

More questions?

Automate up to 80% of incoming customer questions

Put a Neople on your most repetitive questions to save your team time and redicscover more joy in your customer interactions.

Book a free demo
80%
20%
Routine work
High-impact work