Applied AI for customer experience

Transform your customer experience. Meet your AI colleague Neople.

A Neople is a digital AI colleague that handles customer questions and carries out tasks on its own. Every team gets one, in the tools they already use. 100% control and real impact with AI.

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100+ leading European companies in every sector already work with Neople

Active in, among othersRetail Insurance Hospitality Utilities E-commerce Beauty Mobility

01Platform

Your Neople works in all your tools. You check everything in one place

They talk to your team like regular colleagues. They let you know what they've done, what they noticed and what they need to move forward. And nothing happens without your approval.

01Working in your toolsWork together with your Neople in MS Teams or Slack. They let you know what they did, what they noticed and what they still need.

02Ask when in doubtWhen in doubt, they pause the workflow and ask a colleague. Nothing goes out without certainty.

03Report what they learnIn our platform Neople Studio you see every week what comes in: volume, topics and what your Neople can automate. The numbers leadership wants to see.

Teams

Slack

customer-serviceSupport team

14 members

PostsFilesNotes

EmmaNeople08:02

Good morning. Last week: 412 tickets, 83% handled on my own, CSAT 4.6.

12 people asked about the new size chart. I don't have it yet. Can someone send it?

Anna de Groot08:41

PDFsize-chart-aw26.pdf

EmmaNeople08:41

Thanks. Read it. I'll use it from now on.

Type a message

Zendesk

Salesforce

Freshdesk

#4471Zendesk Support

Return of a sale itemOn-hold

Sophie · customer

Hi, I bought a dress in the sale 10 days ago. Can I still return it?

Emma (Neople) · internal note

I'm not sure whether the 14-day period also applies to sale items. Ticket parked. @Anna, is that right?

Anna · internal note

Yes, sale items too. The same 14 days.

Emma (Neople) · internal note

Thanks. I'm sending the reply now. I'll remember this for sale items.

Zendesk

Salesforce

Freshdesk

Case 00004471Return of a sale item

On Hold

FeedDetails

Sophie · email

Hi, I bought a dress in the sale 10 days ago. Can I still return it?

Emma (Neople) · Chatter post

I'm not sure whether the 14-day period also applies to sale items. Case parked. @Anna, is that right?

Anna

Yes, sale items too. The same 14 days.

Emma (Neople) · Chatter post

Thanks. I'm sending the reply now. I'll remember this for sale items.

Zendesk

Salesforce

Freshdesk

Return of a sale item#4471

Waiting for colleague

Sophie reported via email

Hi, I bought a dress in the sale 10 days ago. Can I still return it?

Emma (Neople) private note

I'm not sure whether the 14-day period also applies to sale items. Ticket parked. @Anna, is that right?

Anna private note

Yes, sale items too. The same 14 days.

Emma (Neople) private note

Thanks. I'm sending the reply now. I'll remember this for sale items.

Teams

Slack

# customer-service

Emma (Neople)APP8:02

Good morning. Last week: 412 tickets, 83% handled on my own, CSAT 4.6.

12 people asked about the new size chart. I don't have it yet. Can someone send it?

Anna de Groot8:41

PDFsize-chart-aw26.pdfPDF

Emma (Neople)APP8:41

Thanks. Read it. I'll use it from now on.

👍 2

Message #customer-service

+BI@

Studio

/ Insights

studio.neople.io

Emma (Neople)Recommendation · July 6Start with returns and exchanges. 31% of questions, fully automatable.

6,180tickets in 13 days

31%returns and exchanges

€245,000savings per year

Volume per day

Our specialists work with you on real AI adoption

Most AI projects get stuck on execution: messy knowledge bases and half-connected tools. We deliver the platform and the specialists who solve that together with your team.

View our service

Two Neople specialists at work in the office

Month 1Implementation and onboardingWe map your processes and knowledge base and give your Neople access to all your systems: helpdesk, CRM, OMS and more.
Month 2First workflows liveWe analyze your business and, together with you, set up your Neople for your most common workflows. Nothing goes live without your approval.
After thatBetter every monthOur specialists analyze tickets, sharpen procedures and expand to new workflows.

03Security

Safe and trusted in Europe

We provide the DPA, subprocessor list and security documentation, and help you think through your AI Act assessment. That way you get through the security review together with us.

Visit the Trust Center

ISO 27001Certified information security management, audited annually.

GDPR compliantProcessing in line with the GDPR, with a DPA and subprocessor list.

Data in the EUOption to keep all your data in the EU.

EU AI ActTransparent decision-making, ready for the 2026 requirements.

SSO and rolesSingle sign-on, permissions per role and a complete audit trail.

Human approvalNothing goes live without your team's approval.

04Integrations

Use cases for every industry, with 3000+ integrations live

Your Neople works in your helpdesk, CRM, ERP, data warehouse and identity environment. 3000+ apps are available right away. If your system isn't listed, we build the connection via API.

Salesforce