Managed AI agent for customer support

Customer support automation with

humans in the loop

a team that keeps it sharp
multiple brands and languages
compliance sorted
full visibility

We build your workflows, you approve them, and our specialists keep them sharp every month. From your first workflow to multiple brands, markets, and languages.

Neople works with 100+ leading European brands, from webshops to multi-brand organizations

Retail
E-commerce
Insurance
Hospitality
Finance
Energy
Managed service

Most AI projects in customer support stall. Not because AI can't do it.

They fail because nobody implements them properly: messy knowledge bases, half-connected tools, workflows that never get improved. Managed service means we pick that work up with you, with our own dedicated specialists, so your Neople gets really good at understanding your business.

Neople
Neople Studio

Your Neople has their own workspace.
You stay in control.

studio.neople.io
Nora

👋 Hey! I'm Luke

Where do you need me today, Irene?

18
Workflows
1580
Tickets today
9
Integrations
Quick actions
Check your ticket analysis
See where the volume comes from
Go to your procedures
Review and update your working agreements
Add a new team member
Start automating more with Luke
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Discover the stories behind joyful experiments with AI

Recent activity
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📦
WISMO
30sec ago
FAQ
2min ago
💳
Refund
3min ago
📦
WISMO
3min ago
🚛
Return
10min ago
What do you get with Neople?

Your team's knowledge, at the speed of AI

Fully supported

We build, you approve, we keep optimizing

You get a dedicated product specialist who trains and optimizes your Neople, and a dedicated CSM who makes sure your goals are met. We're always there when you need us.

Dedicated specialist and CSM
Monthly optimization
Workflow review
Documentation and training
Controlled

Nothing goes live without your approval

Every workflow goes through your test environment first. Full action history, versioning, and per-user roles, so your IT and security team can see who did what.

Action history
Versioning
User management
Fast impact

First workflows live in weeks, not quarters

We analyze your tickets, put your top workflows live first, and then work with you toward 80% automation.

Templates
Workflow views
Integrations
Analytics
Safe

Safety and compliance sorted

Neople is ISO 27001 certified, GDPR compliant, and offers EU data residency. We provide the DPA and security documentation for your security and procurement review.

ISO certified
AI Act-ready
GDPR compliant
EU data residency

Results: teams scale their support without scaling their costs

Neople work in all kinds of companies, from scale-ups to multi-brand groups. Lower cost per contact, more grip on the queue, and a team that gets to the hard tickets.

61%
Neople answered 61% of today's tickets on their own
155
Neople added labels to 155 tickets today
51
Neople processed 51 returns today

Works in your existing stack, even if you built it yourself

Your Neople handles questions, information, and tasks in your helpdesk, CRM, OMS, and much more. If your system isn't listed, we build the connection via API.

Inriver
Product feeds
Channable
Product feeds
Tracey
Parcel
Sylius
OMS
Lightspeed
OMS
Fieldbuddy
OMS
ChannelEngine
OMS
Afas
OMS
Shopctrl
Contact centers
OMS
Helpscout
Contact centers
Genesys
Contact centers
Returnless
Returns
Discord
Chat environments
UPS
Parcel
DHL
Parcel
Google Chat
Chat environments
Front
Contact centers
Knowledge extraction
Salesforce
Contact centers
Monta
OMS
Magento
OMS
Mews
OMS
Other
PostNL
Parcel
Telegram
Chat environments
Gorgias
Contact centers
OMS
Knowledge extraction
Gorgias
Contact centers
CM.com
Contact centers
Afosto
OMS
Shopify
OMS
Trengo
Contact centers
Logic4
OMS
Sherpa
OMS
FedEx
Parcel
DPD
Parcel
Freshdesk
Contact centers
Slack
Chat environments
Belco
Contact centers
WooCommerce
OMS
Netsuite
OMS
Firmhouse
OMS
WhatsApp
Chat environments
Teams
Chat environments
Hubspot
OMS
Zendesk
Contact centers
Stocky
OMS
Picqer
OMS
Data and security

Through your security review, with our help

We provide the DPA, subprocessor list, and security documentation, and we help you think through your AI Act assessment. Neople work with trust, transparency, and control when it comes to your company and customer data.

ISO 27001 certified
GDPR compliant
EU data residency available
Transparent decision-making compliant with the EU AI Act 2026
SSO, roles and permissions, and a full audit trail
Subprocessor list and security documentation on request

From five workflows to multiple brands, markets, and languages

Every team faced the same choice: hire more people or organize the work differently. Here's how they solved it.

Here's what LinkedIn
is saying about Neople

D
Koen Duits
1 mo

Finally! After many sessions with toasties and Sandwiches Mario, Ferry met our MLP and we recently had the opportunity to onboard Ferry to Fietsenwinkel.nl.

Who is Ferry? I can see you thinking. Ferry is our digital helper to provide all our customers and users with first response to wismos and other questions in this category. super nice!Special thanks to Neople and especially Hans for the guidance...

Read more
7810Share
K
Deloitte
4 w

𝗠𝗲𝗲𝘁 𝗡𝗲𝗼𝗽𝗹𝗲, 𝘁𝗵𝗲 𝗥𝗶𝘀𝗶𝗻𝗴 𝗦𝘁𝗮𝗿 𝗔𝘂𝗱𝗶𝗲𝗻𝗰𝗲 𝗮𝘄𝗮𝗿𝗱 𝘄𝗶𝗻𝗻𝗲𝗿!🏆

By reimagining the future of work with their digital coworkers, Neople is proving that AI...

Read more
111Share
N
Hans de Penning
2 mo

Three in a row! 🔴⚪

Huge congratulations to PSV on their 27th Eredivisie title, and the earliest championship ever in Dutch football history.

Proud that our Neople Frits could play a part in supporting the fans during this incredible season. What a club! Congrats to the entire PSV team!

Read more
552Share
N
Neople
3 mo

It’s always a joy to introduce Neople to new people, especially when we share the same goals.

Starting today, our Neople and Customer Contact Company will be working side by side to make customer contact easier, more efficient, and more joyful for everyone involved.

Read more
334Share

Neople are loved by their teams

Don’t just take our word for it. Here’s what support teams have to say about working with a Neople.

"With Frits' help, we can quickly prepare our responses in the same tone of voice. Since we don't have to formulate all these answers ourselves and only need to check what Frits has prepared, it saves us a lot of time and effort."
Suze van der Zanden
Ticketing lead, PSV
"I’ve gone from four part-time people to one part-time person. I just wanted to be less dependent on people, and it’s turned out even better than that. It all went very fast."
Sieger Koeman
Owner, Koeman Flowerbulbs

Show what automation delivers, with zero risk

Put a Neople on your most repeated questions, with our specialists maintaining the model, the workflows, and the quality.

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61%
39%
Routine work
High-impact work