At Neople we're driven by our passion, experience, and interest in neural networks, LLM, and AI ethics. We take some pride in having started way before the current LLM/GenAI/ChatGPT hype. We believe that AI can do lots of good, but know it must be user-friendly in order to be widely adopted and not cause inequality gaps. Especially now.
Our shared goal is to make it super easy for people to access helpful AI assistants in the workplace and tap into the potential of digital transformation at work. That's why we're creating the most user-friendly digital co-workers powered by AI. We’re growing fast and that’s why we’re looking for a new (human ;-)) colleague to join our team!
You’ll be part of our early days: it’s energizing, inspiring, and a hell of a ride!
Before we talk about job details, we believe the people you work with are the foundation of what makes a job great. The CS team is a part of the broader Product team and currently consists of 5 Customer Success Managers and 1 Onboarding Specialist.
Our entire team is best described as open, ambitious, highly skilled, friendly and if you ask us - also really fun. We stay close to our core values: eager to learn, trust, character and collegiality. Besides people, we also count our Neople as part of our team - with Emily as our chief executive Neople. We’ll make sure you meet her and other Neople during a first interview.
The Customer Operations Manager role is comparable to a customer service lead role in the sense that you will mostly assist our customers by answering their queries, passing along more technical problems to be placed on a sprint or picked up with urgency.
The biggest difference, however, lies in the team you will manage. Rather than managing a team of customer service agents, you will be the colleague and trainer of your own Neople. You will build and manage your own knowledge base which will function as the main source of information for your Neople team member. Every question you receive more than once should be translated into an FAQ, a work instruction, or pulled from a back-end integration.
The goal is to establish yourself as a scalable 1-person support team, helping our customers with support questions, while training your Neople to answer (less complex) questions better on their own.
Given that you will be the first internal user of our product in a service role, this is also a unique opportunity to share learnings, spot (feature) opportunities, and flag potential UX improvements to our Product team. As such, you will have the important role of being an advocate for (y)our Neople’s needs in the organization.
Interested? Drop us your CV and brief motivation at pieter@neople.io.
If you have any projects to showcase we’d love to see them too!
